Instructions for closing an open return ticket

How to close an open return ticket

Closing an open return ticket is quick and easy. Just follow these 4 steps:

Step 1: Open ticket closing

• On the home page, in the search form, below the “Open return ticket” option, click “Open return ticket closing”.

Step 2: Log in or enter your details

• If you have a registered account, all tickets you can close will be shown automatically.
• If you are not registered, you have two options:
  • Register using the email address you used to buy the ticket.
  • Or continue without registration — enter:
    • The email address used when buying the ticket.
    • The return ticket number — enter only the part after the second dash (e.g. for ticket 18-18-454358 enter 454358), and make sure you do not enter the ticket number of the outbound trip.
• A verification code will be sent to that email address. Enter it in the designated field and click “Confirm”.
• If the code has not arrived, check your spam folder, then click “Resend verification code”.

Step 3: Choose the return date and time

• After verification, you will see the ticket for which you can choose a return departure.
• First choose the return date (the ticket is valid for 60 days from the date of the first trip) and click “Search”.
• Then choose the exact departure time and confirm your choice.

Step 4: Confirmation by email

• You will receive a confirmation email with all the details of your return trip.

All done! Have a safe trip!

If you have any further questions, contact our customer support through the website or by phone: +381 11 6649-219, +381 64 853-00-05, +381 64 853-00-23.